Frequently Asked Questions
Everything you need to know about your SodaStream experience.
How do I exchange my empty CO2 cylinders?
You can exchange your empty cylinders through our online exchange program or at a participating local retailer. When ordering online, we provide a prepaid shipping label to return your empties after your new ones arrive.
Which sparkling water makers are compatible with the Quick Connect Cylinder?
The pink-labeled Quick Connect Cylinder is specifically designed for our newer models, including the Terra, Art, and Duo. Older models typically use the blue-labeled Screw-in Cylinder system.
What is your return policy for sparkling water makers?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return the product within 30 days of the delivery date for a full refund, excluding shipping fees.
Are SodaStream carbonating bottles dishwasher safe?
Our 'Dishwasher Safe' marked bottles can be cleaned in the dishwasher. However, our classic BPA-free plastic bottles must be hand-washed in lukewarm water to maintain their structural integrity.
How long does shipping take for gas refills?
Standard shipping typically takes 3-5 business days. Due to safety regulations, CO2 cylinders must be shipped via ground transportation, which may slightly extend delivery times to remote areas.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through select financing partners at checkout.